Call Home provides an email-based notification for critical system policies. A range of message formats is available for compatibility with pager services or XML-based automated parsing applications. You can use this feature to page a network support engineer, email a network operations center, or use Cisco Smart Call Home services to generate a case with the Technical Assistance Center (TAC).

The Call Home feature can deliver alert messages containing information about diagnostics and environmental faults, and events also can deliver alerts to multiple recipients. Each profile includes configurable message formats and content categories. A predefined destination profile is provided for sending alerts to the Cisco TAC, but you also can define your own destination profiles.

When you configure Call Home to send messages (see Figure 13-8), the Cisco UCS Manager executes the appropriate CLI show command and attaches the command output to the message.

Figure 13-8 Cisco UCS Call Home Configuration Example

Cisco UCS delivers Call Home messages in the following formats:

Short text format, which provides a one- or two-line description of the fault that is suitable for pagers or printed reports.

Full text format, which provides fully formatted messages with detailed information that is suitable for human reading.

XML machine-readable format, which uses Extensible Markup Language (XML) and Adaptive Messaging Language (AML) XML Schema Definition (XSD). The AML XSD is published on the Cisco.com website. The XML format enables communication with the Cisco Systems Technical Assistance Center.